Frequently Asked Questions

Flat and fitted sheets for King, Queen, Full, & Twin sized beds, pillow cases, bath towels, hand towels, wash cloths, bath mats, black “make-up” wash cloths, kitchen towels, and kitchen dish cloths

Yes! Homeowners will want to provide their own mattress protectors and comforters, blankets, or duvets. You can send these to us to be wash and they are billed per item. These items should be sent in a separate bag from the sheets and towels and marked with a “specialty” tag which are located in our facility when they are dropped off. We will prioritize these items and they should be ready for pickup with 72 hours. We recommend having a few spares of each size to use while the others are being cleaned.

We understand this occurs in rentals and we consider it normal wear & tear. You don’t need to worry about it! This is the advantage of leasing laundry and you don’t have to worry about making sure you have enough sheets & towels and paying to replace damaged or worn out items.

If an excessive amount of laundry is damaged by your guests (i.e. house party) we do ask that you work to collect a fine from the guest to reimburse us for the damages to help us keep our costs down for everyone.

Yes! We are here to make your laundry as easy as possible. We encourage having a small stock of clean laundry in a locked closet of your property to be used to replace dirty laundry after checkout to prevent multiple trips to the laundry facility.

In short: 24 hours a day and 7 days a week. You’ll be given a code to our facility  to drop-off dirties and pickup clean laundry whenever you so choose. Do you like to clean 1am? Go for it!

Invoices are sent via email once a month in the first five days based on dirty laundry weighed in during the previous month. Invoices can be paid via a connected bank account (preferred) or via credit card (addition 3% processing fee applies.)